Master Gardener volunteer responds to a question over the phone. The volunteer needs a makeover in terms of attitude and customer service. A new an improved MG answers kindly and providing key horticulture information.
Client calls MG volunteer and gets handy information from a return call.
Client brings sample of spinach and MG takes information for follow-up. Client gets a call back with information about leaf miner.
Grumpy client gets sustainable gardening information.
Master Gardeners provide corteous information to client and behave kindly toward each other.